Stratedigm Warranty, Service, & Support


Our S1000EON flow cytometer, A600 HTAS, and A710 HTH are covered by a best-in-class two-year warranty. The SE520EXi flow cytometer and A800 CI are covered by a one-year warranty. Warranty period starts upon the date of finished installation. After the initial warranty period lapses, users have the option to purchase a service contract which covers all parts and labor. And, our Anti-Obsolescence Guarantee has you covered giving you the ultimate confidence in your Stratedigm instrumentation.

orange, purple, and white shield with white checkmark on blue rectangle

Watch our videos and see what our customers say about us!

Service Contracts

Service contracts include unlimited priority support, unlimited remote sessions during business hours, software updates, firmware upgrades, minor hardware upgrades, calibration, and instrument verification.

piece of paper on blue rectangle

Preventative Maintenance

Routine preventative maintenance visits are performed at scheduled intervals when the instrument is covered by warranty or service contract. Field service engineers will arrive on-site to ensure that the system is working at peak performance. The latest software and firmware are installed during these visits.

wrench in blue rectangle

Remote Sessions

Your warranty includes unlimited priority remote sessions to provide support. Our state-of-the-art remote diagnostics enables us to provide you with the best support possible.

headset in blue rectangle

Upgrades & Updates

All instruments under warranty or service contract include free software, firmware, and minor hardware upgrades. We also take great pride in being one of the only companies to offer an Anti-Obsolescence Guarantee.

up arrow in blue rectangle

Warranty Coverage Chart

S1000EONSE520EXiA600 HTASA710 HTHA800 CI
Years of Warranty Coverage21221
Firmware Upgrades
Software Upgrades
Onsite Support
Remote Support
Phone, E-mail, & Chat Support