Anti-Obsolescence Guarantee

Future-proof Design

Obsolescence is something that no user wants or should deal with. Recovering from instrument discontinuation is not only frustrating, but it’s time-consuming, costly, and disruptive.

At Stratedigm, we believe that all of our users should have the right to uninterrupted service and access to high-quality, high-performance flow cytometers. Creating future-proof instrumentation fundamentally starts with a rock-solid, forward-thinking design. Our S1000s were built this way from the start and continue to be forward compatible with every generation. The S1000 has evolved from a 4-laser, 8-color (circa 2008) to a 6-laser, 30-parameter (circa 2019) powerhouse—with every iteration fully field-upgradeable to the latest generation.

Knowing that this field-upgradeable path is available to all our S1000 owners is critical and instills confidence.

Our guarantee:

Better still, if a Stratedigm cytometer has been under an uninterrupted service contract since its installation date, and a component fails that is no longer available, we will upgrade that system to the next latest model at no charge. We also extend this guarantee to any of our other products: if a product is completely redesigned such that it is no longer field-upgradeable, available for purchase, and not serviceable, we will replace it at no additional charge with the latest model if it needs service, as long as it was under service contract since its installation date.

The longevity and reliability of a flow cytometer is something that cannot be overlooked. We believe that a company should stand behind its products and those products should stand the test of time. 


To our friends and customers,

As we face the global challenge of COVID-19, please know that Stratedigm will continue to provide any support you may need so you can focus on work that makes a difference in these unprecedented times.

We are here to help our clients at the CDC, FDA, and other institutions involved in helping with the current crisis.

  • We have increased our remote service hours from 5 am to 8 pm PST, 7 days a week.
  • In order to ensure the safety of our staff and complying with the “stay at home” order currently in effect in our area, we switched all non-essential personnel to work remotely as required, while ensuring all customer support operations are functioning at an enhanced level.
  • You can reach our Sales and Customer Support staff by email, chat or phone (877-801-6098).
  • Manufacturing will continue to operate normally to ensure timely delivery of consumables and instrumentation. We continue to meet current demand and do not currently expect disruptions to product availability due to production shortages related to COVID-19. Stratedigm field service engineers will be available for onsite support, but may be impacted or otherwise delayed by travel restrictions.

We encourage you to stay creative and productive, keep your spirit strong, and most importantly - stay safe.

Team Stratedigm