“The S1000EON is in high demand as part of our flow core facility, and has been reliable and performed consistently with class-leading sensitivity and resolution. Although we are based overseas, getting prompt and efficient engineering support has never been an issue, and a 99.94% uptime with over 87k acquisitions since its installation in 2015 speaks tremendously to Stratedigm’s fast response time and reliable cytometers.”
Uptime and downtime are critical factors when it comes to your flow cytometer. While uptime measures reliability, downtime measures the effectiveness of your customer support. At Stratedigm, we believe these are the two main pillars for delivering exceptional service and highly dependable instruments that are the best in the industry.
We start with ultra-reliable flow cytometers and couple them with a knowledgeable, effective, and swift service team. We have spent over a decade of R&D to create the cornerstone of our service—a forward-looking industrial IoT (IIoT) infrastructure. Our innovative IIoT includes real-time tracking metrics, Control Center, and fully automated performance logging that provide invaluable data to our service engineers. With this information at our fingertips, we proactively service near-end-of-life parts before they cause problems, have our service engineers fully prepared for site visits with the required spares already in hand, and ultimately minimize downtime for users to record levels. This novel approach to service is perfectly complimented by our remote support that allows us to be instantly where you are at a moment’s notice and even access past performance of the system—further reducing downtime.
Although most industry solutions to service reflect the conventional “the largest army wins” paradigm, with the aid of our state-of-the-art technology and incredibly robust flow cytometers, Stratedigm’s service team is able to be leaner, more effective , and provide unrivaled customer care.
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